The additional support fees are a result of Oracle's delay in releasing Fusion Applications. This has resulted in some users paying for extended support, rather than upgrading E-Business Suite (EBS).
The delayed release of Fusion applications, which has been six years in the making, may now cause customers to face additional costs as a result.Fusion applications were expected to be released for general availability in March 2011. The applications have now been released under controlled availability through its Early Adopter Programme (EAP). General availability is still under review.
However, Debra Lilley, president of the council and leader of the UK Oracle User Group (UKOUG), said some EBS users now have too little time to assess the new product.
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